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Online claims facility a huge hit!

KTIB's new Online Claims facility is proving to be a huge hit with our clients. Since launching the system in late November last year we have a seen a month on month percentage increase in the number of claims reported using the new system. In the last month alone over 50% of overall Motor Accidents and Goods in Transit claims were made online.

Encouraged by the rate of uptake and eager to learn why the system is proving so popular we approached some of our clients for their comments and here's what they had to say:

"This new online system has been extremely useful to us; it has significantly lowered the amount of time it takes to report claims and receive updates, making the claims process much easier, faster and clearer from start to finish.

Knowlden Titlow's staff remain very keen and helpful. It's always a pleasure to deal with them."

James Clarke, Administrator
Redhead International Ltd

"The website is excellent for keeping track of any ongoing insurance claims and is very easy to use. You can see at a glance which claims are still open and at what stage they are. The website is constructed so that you can navigate around with ease and submitting claims online is quick and easy, you also get email confirmation straight away with your reference."

Martine Newbury, Traffic Assistant
White Logistics and Storage Ltd

"The online logging of insurance claims is quick and easy to use, even having a section for any additional notes you may want to enter. Claims status can be checked on line at any time without the need to spend time sending e mails and waiting for replies. I've been using this for some six months plus and highly recommend it as a time saving and efficient way of submitting claims."

Adrian Crate, Insurance Claims Manager
Fullforce Services Ltd

The KTIB team are extremely excited by this initial success. However, we will not be resting on our laurels and will be working hard to provide further enhancements to the system over the coming months. We are also keen to gather further feedback from our clients, so if you have been using the system and would like to share your experience and/or offer suggestions for improvement please get in touch.

If you are already a client of ours and would like to start reporting your Motor Accidents and Goods in Transit claims online please click here to send us an email requesting your Username and Password for Online reporting.

Published 24th January 2012

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